Last updated: September 2024
1. Who We Are
ash-saga Heritage Tours operates the website ash-saga.com and provides historical tour services across the United Kingdom. Our registered office is located at 14 Heritage Lane, Bath, BA1 2QR, United Kingdom.
For any questions regarding this privacy policy or our data practices, please contact us at [email protected].
2. Information We Collect
We collect information you provide directly when you:
- Submit a booking enquiry through our website
- Send us an email or other correspondence
- Participate in one of our tours
- Subscribe to communications from us
This information may include:
- Name and contact details
- Email address
- Tour preferences and interests
- Accessibility requirements
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Process and respond to your booking enquiries
- Provide the tour services you request
- Communicate with you about your bookings
- Send relevant information about our services if you have consented
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: Processing necessary to fulfil your booking and provide our services
- Legitimate interests: Processing for our legitimate business interests, such as improving our services
- Consent: Where you have given explicit consent for specific processing activities
- Legal obligation: Processing required to comply with applicable laws
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in operating our business
- Professional advisors as required
- Authorities when required by law
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years following the tour date.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.
10. Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.
11. Contact Us
For questions or concerns about this privacy policy or our data practices:
ash-saga Heritage Tours
14 Heritage Lane
Bath, BA1 2QR
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.